Terms & conditions of sales

Welcome to QNAP Source, a website operated by Marksmen IT Ltd.

Please read this agreement carefully as it governs your (the buyer’s) use of this website. It exempts Marksmen IT Ltd. (us/we) and other persons from liability or limits their liability, and contains other important provisions that you should read.

All prices are quoted in New Zealand dollars and include New Zealand Goods and Services Tax (GST) of 15%.

Company Name: Marksmen IT Ltd.
NZ Company number: 7215753
NZBN: 9429047222304
GST Number: 127-829-098

Due to fluctuations in the New Zealand Dollar, we can change prices without notice at any time. We cannot guarantee that certain products will always be available when you place your order, but if your order cannot be fulfilled in a reasonable timeframe, you can withdraw your order. We reserve the right to limit the number of sale items purchased per customer.

Your acceptance of this agreement

This is an Agreement between you and all persons you represent (and for purposes of this Agreement, “person” includes natural persons and any type of incorporated or unincorporated entity) and Marksmen IT Ltd regarding your access to and use of QNAP Source website and all content, information, products and services available on or through the website (collectively, the “Website”). This Agreement also provides benefits to Marksmen IT Ltd affiliates, service providers, suppliers and other persons.

Each time you use the Website, you signify your acceptance and agreement, and the acceptance and agreement of any person you purport to represent, to be bound by this Agreement as it then reads, and you represent and warrant that you have the legal authority to agree to and accept this Agreement on behalf of yourself and any person you purport to represent. If you do not agree with each provision of this Agreement, or you are not authorised to agree to and accept this Agreement on behalf of the person you purport to represent, you may not access or use the Website. The Website is for convenience and informational purposes only and is not intended to convey advice or recommendations, or an offer to sell any product or service.

This Agreement is in addition to any other agreement you may have with Marksmen IT Ltd, including a transaction agreement.

Changes to this agreement

We may, in our sole discretion, change this Agreement from time to time regarding future use of the Website by posting a revised Agreement on the Website. By using the Website after this revised Agreement has been posted, you signify your acceptance and agreement to be bound by the revised Agreement. You may not change this Agreement in any manner.

Our support shall not cover

  • Hardware and/or software not included in the original System default configuration delivered to you (including, but not limited to, any additional hardware/software you purchased or installed subsequent to the purchase of the System). We shall not install or support any such hardware and/or software pursuant to this scope of service.
  • Systems or System components no longer under warranty.
  • Support for Systems where you have used the System in an abusive or negligent manner.

Terms and Conditions for warranty service

  • All products come with at least 12 Months of Warranty unless specified otherwise.
  • Proof of purchase is required.
  • If we determine that a problem is hardware-based, we may retain such hardware for service.
  • Out-of-warranty hardware repair costs are your sole responsibility.
  • You have full control and knowledge of information, data and software stored on the System, and you will be responsible for such information, data and software and their use, including, but not limited to, installed 3rd-party software, all of the personal settings, preferences, contents and backup files.
  • Any recovery task (whether or not attempted by us) to restore the System to its original default settings may destroy some or all data, settings and software on the System, and you accept that this scope of service has given you sufficient notice of such risk.
  • You will back up (i.e. make backup copies of) all important data and/or applications on the System before undertaking or allowing a potentially destructive act (including, but not limited to, any recovery tasks performed by Marksmen IT Ltd). If Marksmen IT Ltd determines that the backup of the System data or information was not performed, Marksmen IT Ltd reserves the right to refuse to provide the services as stated in this scope of service.
  • You also bear full responsibility to protect your System against viruses, Trojans, worms and other harmful software programs (and that regular updating of anti-virus software is essential), and for any unauthorised and/or unsupervised use of your System.
  • Physical and Liquid damage will not be covered by warranty.
  • Additional hardware and software not included in the original system default configuration do not fall under this scope of service. Hardware or software that is not supported as part of the original System default configuration will not be installed or supported by us. If we determine that unsupported software or hardware may be the cause of a recurring problem, we reserve the right to require the System to be returned to the original default configuration (i.e. as at the time of original delivery of the System) before providing further service.
  • All our products come with a return-to-base warranty.
  • All Like New, Open Box, Second Hand and Refurbished items will not be covered under warranty.

Delivery, cancellation, goods return for credit, and restocking fee

We will make every effort to ensure delivery of goods or performance of services is on time. Still, we will not be liable to you for any loss or damage arising in any way from any delay in delivery or performance. All claims for shortages or damage during delivery must be made to the carrier within 3 days of delivery.

  • Delivery shall be made at the place indicated in the contract, or if no place is indicated, delivery shall be made to our premises, where the goods are to be forwarded to you directly therefrom. We will take all reasonable steps to make delivery at the time you requested, but shall not be responsible for any loss whatsoever you sustain for the delay in delivery.
  • In the event that you cancel any order subsequent to dispatch (regardless of whether or not said order has been delivered to you), we will credit you for the order value less the restock fee on return in saleable condition (in original, unopened packaging) of the items ordered, provided such return is within 3 days of dispatch.
  • No goods will be accepted for credit if the goods are found to be tampered with, damaged, or if seals are broken. Special order items cannot be returned or cancelled. Freight and payment service processing charges will not be credited. Bundles and preconfigured systems are considered to be Special orders.
  • Unless agreed in writing by the issuance of a Goods Return Authority from Marksmen IT Ltd, no goods will be accepted for credit after dispatch.
  • Restock fee: All goods not covered by warranty are subject to a restock fee. The fee is $20 or 20% of the goods’ current value, whichever is greater. It is your responsibility to take care of their data backup and protection of it; also, the product must be returned in its original, unopened packaging.

Ordering and formation of contract

Contract formation:
Our website, the information on it and any information in emails and other forms of advertisement constitute an invitation to treat and not an offer to supply products. When you order products from us, this constitutes an offer from the buyer to buy those products in accordance with these Conditions of Use. Our acceptance of your order occurs (and the contract is formed) when the goods are dispatched to you.

Order Process:
You may order products by completing and submitting the checkout process on our website. You must provide all required information (including name, email address, and payment details) or we might not be able to process your order.

Our discretion in rejecting orders:
No order shall be deemed accepted by us until we have sent your order. We reserve the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order you submit. If we reject the order (or part of the order), any money you pay in relation to the rejected part of that order shall be refunded, and we shall have no further liability to you in relation to the rejected part of that order.

Fit-for-Purpose, Compatibility, Returns and Refunds

Please note that, unless the goods are faulty, we are not obliged to provide a refund or exchange simply because you change your mind, decide the goods are not required, or find that the goods do not suit your particular needs — so please choose carefully.

While we will meet our obligations under the Consumer Guarantees Act 1993 (CGA) if goods are faulty, unsafe or not of acceptable quality, we do not warrant or guarantee that:

  • any item will be a fit for your particular purpose or intended use,
  • any item will be compatible with your existing hardware, software, network or other equipment, or
  • any item will deliver a particular performance or result unless expressly stated by us in writing.

It is your responsibility to confirm that the goods are suitable for your intended use and compatible with any existing devices or systems before placing an order. This includes checking specifications, capacity, connectivity and other requirements necessary for your environment.

By completing a purchase, you acknowledge and agree that:

  • you have confirmed the goods are appropriate for your needs and compatible with your systems;
  • we are not liable if the goods do not meet your intended purpose or do not work with your existing equipment; and
  • any refund or credit provided (in part or in full) is at our discretion unless required otherwise under the Consumer Guarantees Act or applicable law.

Ownership and permitted use of the website

The Website (including all content, page headers, custom graphics, button icons, and scripts and the presentation, arrangement, coordination, enhancement and selection of such and other information in text, graphical, video and audio forms, images, icons, software, designs, applications, data, and other elements available on or through the Website) is our property and others, and is protected by New Zealand and international copyright, trademark and other laws. Your use of the Website does not transfer to you any ownership or other rights in the Website or its content. The Website is made available to you for your lawful, personal use only. You may use the Website only in the manner described expressly in this Agreement and subject to all applicable laws. Using the Website for any other purpose or in any other manner is strictly prohibited.

You may print Website pages provided that you do not modify any of the pages and you do not remove or alter any visible or non-visible identification, marks, notices, or disclaimers. The Website and its content may not be copied, imitated, reproduced, republished, uploaded, posted, transmitted, modified, indexed, catalogued, mirrored or distributed in any way, in whole or in part, without our express prior written consent. You may not sell or resell any part of the Website or access to the Website. You may not use any of the software that is used in the operation or provision of the Website except while you are using the Website in accordance with this Agreement.

Misprints and errors, product availability and prices

We endeavour to provide current and accurate information on the Website. However, misprints, errors, inaccuracies, omissions (including incorrect specifications and prices for products) or other errors may sometimes occur. We cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter. We do not warrant that the content of the Website including, without limitation, product descriptions or photographs, is accurate or complete.

We reserves the right to:

  • correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person;
  • change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person;
  • reject, correct, cancel or terminate any order, including accepted orders for any reason and;
  • limit quantities available for sale or sold.

The advertisements on the Website are invitations to you to make offers to purchase products and services on the Website and are not offers to sell. All prices and other amounts appearing on the Website are quoted in New Zealand dollars.

No linking, framing, mirroring, scraping, data-mining or postings

Links to the Website without our express written permission are strictly prohibited. To request permission to link to the Website, please send an email to [email protected]. We may, in our discretion, cancel and revoke any permission we may give to link to the Website at any time and without any notice or liability. The framing, mirroring, scraping or data-mining of the Website or any of its content in any form and by any means is strictly prohibited. You may not use any collaborative browsing or display technologies in connection with your use of the Website or to post comments, communications, or any other data of any kind to or on the Website with the intention that such postings may be viewed by other users of the Website.

Login names and passwords

Certain areas and features of the Website are accessible only to users who have been issued a login name and password (collectively “Credentials”). For the purposes of accessing the Website, the Credentials remain our property, and we may cancel or suspend them at any time, in our discretion, without any notice or liability to you or any other person.

We are not under any obligation to verify the actual identity or authority of any person using Credentials to access and use the Website. Marksmen IT Ltd may act upon any communication that is given with the use of Credentials. We may, in our discretion, at any time require proof of the identity of any person seeking to access and use the Website, and may deny access to and use of the Website or parts of it or refuse to accept or act upon any communication if we are not satisfied with such proof.

If you have been issued Credentials:

  • you are fully responsible and liable for the security of the Credentials and any and all use and misuse of the Credentials;
  • you will keep the Credentials secure and confidential at all times and not disclose the Credentials to any other person or permit any other person to use the Credentials;
  • you will ensure that all uses of the Credentials comply with this Agreement;
  • once you have logged on to the Website using the Credentials, you will not leave the computer terminal used to access the Website unless and until you have terminated the session and logged off the Website; and
  • you will immediately notify us by telephone on 09 973-4290 or email at [email protected] if you know or suspect that any Credentials have been lost or stolen or become known to or used by any other person.

Software agreements

We may make software available for you to download from the Website or through other Websites and Internet resources. The software is protected by copyright, and your downloading and use of the software is governed by the applicable transaction agreement and the Software Licence Agreement specific to the software. By downloading software, you signify your agreement and acceptance of the applicable transaction agreement and Software Licence Agreement.

Contests

From time to time, we may make contests available to users of the Website and others. All contests are governed by this Agreement and the applicable Contest Rules. By participating in a contest through the Website, you signify your agreement and acceptance of this Agreement and the applicable Contest Rules.

Unsolicited submissions

In order to avoid potential misunderstandings or disputes, we do not accept or consider unsolicited ideas or suggestions (“Submissions”). If you send us Submissions, you automatically grant (or warrant that the owner of the Submissions grants) to Marksmen IT Ltd and its successors, assigns and licensees a perpetual, royalty-free, irrevocable, unrestricted, non-exclusive, world-wide, assignable, sub-licensable, right and license to use and exploit the Submissions or any ideas, concepts, know-how or techniques associated with the Submissions for any purpose whatsoever, commercial or otherwise, using any form, media or technology now known or later developed, without providing any attribution or compensation to you or any other person, without any liability whatsoever, and free from any obligation of confidence or other duties on the part of Marksmen IT Ltd or its successors, assignees and licensees, and you agree, represent and warrant that all moral rights in the Submissions are waived in our favour and our successors, assignees and licensees.

Your information

All information you provide through the Website, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, must be true, accurate, current and complete. We will rely on the information you provide. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, Marksmen IT Ltd or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 14 days of any change.

Personal information privacy

We collect, use and disclose personal information in accordance with our Privacy Policy, which we may change from time to time, in our discretion, without any notice or liability to you or any other person by making an amended Privacy Policy accessible through the Website. By accepting this Agreement, and each time you use the Website, you consent to the collection, use and disclosure of your personal information by Marksmen IT Ltd in accordance with the Privacy Policy as it then reads.

Other sites/resources

For your convenience, the Website may include links or references to other Internet sites or resources and businesses operated by other persons (collectively “Other Sites”). Other Sites are independent from us, and we have no responsibility or liability for or control over Other Sites, their business, goods, services, or content. We do not sponsor or endorse Other Sites or their business, goods, services, or content, unless expressly indicated in writing. Your use of Other Sites and your dealings with the owners or operators of Other Sites are at your own risk, and you will not make any claim against us arising from, connected with, or relating to your use of Other Sites or your dealings with the owners or operators of Other Sites. As between you and Marksmen IT Ltd, this Agreement, with all necessary modifications, applies to your access and use of any Other Sites and their business, goods, services and content.

Termination

Notwithstanding any other provision of this Agreement, we may, in our discretion, change, discontinue, modify, restrict, suspend or terminate the Website or any part of it without any notice or liability to you or any other person. We may, in our discretion, and for our convenience, at any time immediately terminate, temporarily or permanently, this Agreement or your permission to access and use the Website without any notice or liability to you or any other person.

If this Agreement or your permission to access or use all or any part of the Website is terminated for any reason, then this Agreement and all other then-existing agreements between you and Marksmen IT Ltd will continue to apply and be binding upon you regarding your prior access to and use of the Website, and anything connected with, relating to or arising therefrom. 

Government law and dispute resolution

Consumers Guarantees Act: Your warranty is in addition to your rights under the Consumer Guarantees Act 1993. However, where you are purchasing for the purposes of a business, you agree that the terms of the Consumer Guarantees Act 1993 shall not apply. All warranties and conditions implied under any other statutes (including the Sale of Goods Act (1908) are expressly excluded from your warranty.

This Agreement, your access to and use of the Website, and all related matters are governed solely by the laws of New Zealand. Any dispute between you and Marksmen IT Ltd or any other person arising from, connected with or relating to the Website, this Agreement, or any related matters (collectively “Disputes”) will be resolved before the Courts of law in Auckland, and you hereby irrevocably submit and attorn to the original and exclusive jurisdiction of those courts in respect of all Disputes.

If a dispute arises between you and us in relation to any order, payment or goods supplied, both parties agree to first attempt to resolve the matter quickly and in good faith through direct communication.

If you initiate a dispute or chargeback, and the outcome is that the dispute is unsuccessful, invalid or deemed without reasonable basis, you agree that you will be responsible for all costs we incur in collecting or recovering the amount owed. These costs may include (but are not limited to):

  • legal fees, collection costs and court or tribunal filing fees;
  • any bank charges, payment-processing fees or related administrative fees;
  • reasonable administrative time and other expenses associated with processing the dispute; and
  • interest on the disputed amount at a rate of 2% per calendar month (calculated daily) for the period during which funds are withheld or locked while the dispute is being processed.

If recovery of such costs is required, those costs may be added to the outstanding amount and must be paid in full before the matter is considered resolved or before we agree to supply any further goods or services.

Other matters

If any provision of this Agreement is held to be invalid or unenforceable for any reason, then the provision will be deemed to be severed from this Agreement, and the remaining provisions will continue in full force and effect. This Agreement enures to the benefit of and is binding upon each of Marksmen IT Ltd and its successors, assigns and related persons, and you and your heirs, executors, administrators, successors, permitted assigns and personal representatives. You may not assign this Agreement or the rights and obligations under this Agreement. Marksmen IT Ltd may assign this Agreement and its rights and obligations under this Agreement without your consent. No consent or waiver by any party to or of any breach or default by any other party in its performance of its obligations under this Agreement will be: (a) deemed or construed to be a consent to or waiver of a continuing breach or default or any other breach or default of those or any other obligations of that party; or (b) effective unless in writing and signed by all parties.

The parties have expressly requested and required that this Agreement and all other related documents be drawn up in the English language.

Payment

Bank Account Details

Account Number: 01-0281-0676049-00
Account Name: Marksmen IT Ltd.
Cheques Payable to: Marksmen IT Ltd.

Order Acceptance

Currently, we accept orders only from the website or by Email.
All quotes and proforma invoices can be generated on the website by putting the products in the shopping cart and clicking checkout.

Payment Terms

All payments must be received by us in our bank account (cleared funds) before we can process the order. Currently, we accept the following forms of payment.

  • Direct Deposit or Bank Transfer
    A customer deposits the order total in a bank branch. All deposits or bank transfers should be accompanied by the “Order no.” (same as order no or tax invoice No.) as the Reference, and additionally (if possible), the purchaser’s Last Name. Otherwise, the payment cannot be acknowledged, and products will not be sent. In such situations, you must send us an email with your order details.
    Payment for Internet banking/Direct deposit orders must be made within five working days. If payment is not made within this time, the order will be cancelled and will need to be placed again.
  • POLi – Internet Banking
    Transactions are processed by Merco Ltd. An easy and convenient way to make payments fast. There is no service fee
  • Credit card via Stripe
    Transactions are processed by Stripe and incur an additional 3.0% service fee. The transaction can take up to 14 working days to clear.
    Transaction fees are non-refundable. For further details, please see www.stripe.com

Secure Payment Policy

All transactions are processed by their respective provider through encrypted channels. We do not record or store any payment details. We also perform random security checks on orders and payments to protect our customers.

Delivery Terms

If products are in stock at our warehouse and if payment is identified as cleared funds in our bank account, Products are sent 1-2 business days after receiving your payment.

Special orders usually take between two and three weeks to arrive with us, then we forward the system to you.

Delivery usually needs 1-6 working days (indicative only), depending on your location. Please note that we do not have any control over the courier companies’ delivery times.

1 September 2025