Terms & conditions of sales

Welcome to QNAP Source, a website operated by Marksmen IT Ltd. Please read this agreement carefully as it governs your use of this website. It exempts Marksmen IT Ltd and other persons from liability or limits their liability, and contains other important provisions that you should read.

All prices are quoted in New Zealand dollars and include New Zealand Goods and Services Tax (GST) of 15%.

Company Name: Marksmen IT Ltd.
NZ Company number: 7215753
NZBN: 9429047222304
GST Number: 127-829-098

Due to fluctuation of the New Zealand Dollar, Marksmen IT Ltd can change price without notice at any time. Customer may equally withdraw their order. Marksmen IT Ltd cannot guarantee that certain products will always be available when you place your order, but if your order cannot be filled in a reasonable timeframe, you can withdraw your order. Marksmen IT Ltd reserves the right to limit the number of sale items purchased per customer.

Your acceptance of this agreement

This is an Agreement between you and all persons you represent (and for purposes of this Agreement, “person” includes natural persons and any type of incorporated or unincorporated entity) and Marksmen IT Ltd regarding your access to and use of QNAP Source website and all content, information, products and services available on or through the website (collectively, the “Website”). This Agreement also provides benefits to Marksmen IT Ltd affiliates, service providers, suppliers and other persons.

Each time you use the Website you signify your acceptance and agreement, and the acceptance and agreement of any person you purport to represent, to be bound by this Agreement as it then reads, and you represent and warrant that you have the legal authority to agree to and accept this Agreement on behalf of yourself and any person you purport to represent. If you do not agree with each provision of this Agreement, or you are not authorized to agree to and accept this Agreement on behalf of the person you purport to represent, you may not access or use the Website. The Website is for convenience and informational purposes only and is not intended to convey advice or recommendations, or an offer to sell any product or service.

This Agreement is in addition to any other agreement you may have with Marksmen IT Ltd, including a transaction agreement.

Changes to this agreement

Marksmen IT Ltd may, in its sole discretion, change this Agreement from time to time as it relates to future use of the Website, by posting a revised Agreement on the Website. By using the Website after this revised Agreement has been posted, you signify your acceptance and agreement to be bound by the revised Agreement. You may not change this Agreement in any manner.

Marksmen IT Ltd support shall not cover

  • Hardware and/or software not included in the original System default configuration delivered to the user (including, but not limited to, any additional hardware/software purchased or installed by the user subsequent to the purchase of the System). Any such hardware and/or software shall NOT be installed or supported by Marksmen IT Ltd pursuant to this scope of service.
  • Systems or System components no longer under warranty.
  • Support for Systems where the user has used the System in an abusive or negligent manner.

Terms and Conditions for warranty service

  • All products come with at least 12 Months Warranty unless specified otherwise.
  • Proof of purchase is required.
  • If Marksmen IT Ltd determines that a problem is hardware-based, Marksmen IT Ltd may retain such hardware for service.
  • Out-of-warranty hardware repair costs are the sole responsibility of the user.
  • End-user purchaser has full control and knowledge of information, data and software stored on the System and will be responsible for such information, data and software and their use, including, but not limited to, installed 3rd-party software, all of the user’s personal setting preferences, contents and backup files.
  • Any recovery task (whether or not attempted by Marksmen IT Ltd) to restore the System to its original default settings may destroy some or all data, settings and software on the System and that this scope of service has given me sufficient notice of such risk.
  • End-user/ purchaser will backup (i.e. make backup copies of) all important data and/or applications on the System before undertaking or allowing a potentially destructive act (including, but not limited to, any recovery tasks performed by Marksmen IT Ltd). If Marksmen IT Ltd determines that the backup of the System data or information was not performed, Marksmen IT Ltd reserves the right to refuse to provide the services as stated in this scope of service.
  • End-user purchaser also bears full responsibility (1) to protect his/her System against viruses, Trojans, worms and other harmful software programs (and that regular updating of anti-virus software is essential), and (2) for any unauthorized and/or unsupervised use of his/her System. Physical and Liquid damage by customer will not be cover by warranty.
  • Additional hardware and software not included in the original system default configuration do not fall under this scope of service. Hardware or software that is not supported as part of the original System default configuration will not be installed or supported by Marksmen IT Ltd. If Marksmen IT Ltd determines that unsupported software or hardware may be the cause of a recurring problem, Marksmen IT Ltd reserves the right to require the System be returned to the original default configuration (i.e. as at the time of original delivery of the System) before providing further service.
  • All our products are return to base warranty.
  • All Like New, Open Box and Refurbished items do not come with guaranteed water resistance and as such will not be covered under warranty if the device is found to have liquid damage.

Delivery, cancellation, goods return for credit, and restocking fee

Marksmen IT Ltd will make every effort to ensure delivery of goods or performance of services is on time but will not be liable to you for any loss or damage arising in any way from any delay in delivery or performance. All claims for shortage or damage during delivery must be made to the carrier within seven days of the date of delivery.

  • Delivery shall be made at the place indicated in the contract or if no place is indicated delivery shall be made at the Marksmen IT Ltd premises where the goods are to be forwarded to the Customer directly therefrom. Marksmen IT Ltd will take all reasonable steps to make delivery at the time requested by the Customer but shall not be responsible for any loss whatsoever sustained by the Customer for delay in delivery.
  • In the event that the Customer cancels any order subsequent to despatch by Marksmen IT Ltd to the Customer (regardless of whether or not said order has been delivered to the Customer), Marksmen IT Ltd will credit the Customer for the order value less the restock fee on return in saleable condition (in original, unopened packaging) of the items ordered provided such return is within 7 days of despatch, Special order item cannot be returned or cancelled, Freight charges will not be credited. Bundles and Preconfigured systems are considered to be Special orders.
  • Unless agreed in writing by the issuance of a Goods Return Authority from Marksmen IT Ltd no goods will be accepted for credit after despatch. If Marksmen IT Ltd agrees to accept the goods for credit, then Marksmen IT Ltd will credit the Customer the invoice value less the restock fee, less freight charges, on return in saleable condition of the items ordered. No goods will be accepted for credit if the goods are found to be tampered with or damaged or disk seals are broken. Freight charges and payment service fees will not be credited
  • Restock fee: All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restock fee. The fee is $20 or 20% of the goods current value, whichever is greater. It is customer responsibility to take care of their data backup and protection of it, also product must be returned in original, unopened packaging.

Ordering and formation of contract

Contract formation:
The seller’s website, the information on it and any information in emails and other forms of advertisement constitute an invitation to treat and not an offer to supply products. When the buyer orders products from the seller, this constitutes an offer from the buyer to buy those products in accordance with these Conditions of Use. The sellers acceptance of the buyers order occurs (and the contract is formed) when the goods are dispatched to the buyer.

Order Process:
The buyer may order products from the seller by completing and submitting the checkout process on the seller’s website or in store. The buyer must provide all required information (including name, email address, and payment details) or the seller might not be able to process the buyers order.

The seller’s discretion in rejecting orders:
No order shall be deemed accepted by the seller until the seller has sent the buyers order. The seller reserves the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by the buyer. If the seller rejects the buyers order (or part of the order), any money paid by the buyer in relation to the rejected part of that order shall be refunded and the seller shall have no further liability to the buyer in relation to the rejected part of that order

Please note that according to the Ministry of Consumer Affairs, we do not have to give you a refund if you change your mind or just did not like the goods or they did not suit you, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumers Guarantees Act to provide a remedy.

Ownership and permitted use of the website

The Website (including all content, page headers, custom graphics, button icons, and scripts and the presentation, arrangement, coordination, enhancement and selection of such and other information in text, graphical, video and audio forms, images, icons, software, designs, applications, data, and other elements available on or through the Website) is the property of Marksmen IT Ltd and others, and is protected by New Zealand and international copyright, trademark and other laws. Your use of the Website does not transfer to you any ownership or other rights in the Website or its content. The Website is made available to you for your lawful, personal use only. You may use the Website only in the manner described expressly in this Agreement and subject to all applicable laws. Using the Website for any other purpose or in any other manner is strictly prohibited.

You may print Website pages provided that you do not modify any of the pages and you do not remove or alter any visible or non-visible identification, marks, notices, or disclaimers. The Website and its content may not be copied, imitated, reproduced, republished, uploaded, posted, transmitted, modified, indexed, catalogued, mirrored or distributed in any way, in whole or in part, without the express prior written consent of Marksmen IT Ltd. You may not sell or resell any part of the Website or access to the Website. You may not use any of the software that is used in the operation or provision of the Website except while you are using the Website in accordance with this Agreement.

Misprints and errors, product availability and prices

Marksmen IT Ltd endeavours to provide current and accurate information on the Website. However, misprints, errors, inaccuracies, omissions (including incorrect specifications and prices for products) or other errors may sometimes occur. Marksmen IT Ltd cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter. Marksmen IT Ltd does not warrant that the content of the Website including, without limitation, product descriptions or photographs, is accurate or complete.

Marksmen IT Ltd reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.

The advertisements on the Website are invitations to you to make offers to purchase products and services on the Website and are not offers to sell. All prices and other amounts appearing on the Website are quoted in New Zealand dollars.

No linking, framing, mirroring, scraping, data-mining or postings

Links to the Website without the express written permission of Marksmen IT Ltd are strictly prohibited. To request permission to link to the Website, please send an email to [email protected]. Marksmen IT Ltd may in its discretion cancel and revoke any permission it may give to link to the Website at any time and without any notice or liability. The framing, mirroring, scraping or data-mining of the Website or any of its content in any form and by any means is strictly prohibited. You may not use any collaborative browsing or display technologies in connection with your use of the Website or to post comments, communications, or any other data of any kind to or on the Website with the intention that such postings may be viewed by other users of the Website.

Login names and passwords

Certain areas and features of the Website are accessible only to users who have been issued a login name and password (collectively “Credentials”) by Marksmen IT Ltd. For the purposes of accessing the Website, the Credentials remain the property of Marksmen IT Ltd and may be cancelled or suspended at any time by Marksmen IT Ltd in its discretion without any notice or liability to you or any other person.

Marksmen IT Ltd is not under any obligation to verify the actual identity or authority of any person using Credentials to access and use the Website. Marksmen IT Ltd may act upon any communication that is given with the use of Credentials. Marksmen IT Ltd may in its discretion at any time require proof of the identity of any person seeking to access and use the Website, and may deny access to and use of the Website or parts of it or refuse to accept or act upon any communication if Marksmen IT Ltd is not satisfied with such proof.

If you have been issued Credentials:

  • you are fully responsible and liable for the security of the Credentials and any and all use and misuse of the Credentials;
  • you will keep the Credentials secure and confidential at all times and not disclose the Credentials to any other person or permit any other person to use the Credentials;
  • you will ensure that all uses of the Credentials comply with this Agreement;
  • once you have logged-on to the Website using the Credentials, you will not leave the computer terminal used to access the Website unless and until you have terminated the session and logged-off the Website; and
  • you will immediately notify Marksmen IT Ltd by telephone 021 984-604 or email to: [email protected] you know or suspect that any Credentials have been lost or stolen or become known to or used by any other person.

Software agreements

Marksmen IT Ltd may cause software to be available for you to download from the Website or through other Websites and Internet resources. The software is protected by copyright, and your downloading and use of the software is governed by the applicable transaction agreement and the Software Licence Agreement specific to the software. By downloading software, you signify your agreement and acceptance of the applicable transaction agreement and Software Licence Agreement.


From time to time Marksmen IT Ltd may make contests available to users of the Website and others. All contests are governed by this Agreement and the applicable Contest Rules. By participating in a contest through the Website, you signify your agreement and acceptance of this Agreement and the applicable Contest Rules.

Unsolicited submissions

In order to avoid potential misunderstandings or disputes, Marksmen IT Ltd does not accept or consider unsolicited ideas or suggestions (“Submissions”). If you send Submissions to Marksmen IT Ltd or the Website, you automatically grant (or warrant that the owner of the Submissions grants) to Marksmen IT Ltd and its successors, assigns and licensees a perpetual, royalty-free, irrevocable, unrestricted, non-exclusive, world-wide, assignable, sub-licensable, right and license to use and exploit the Submissions or any ideas, concepts, know-how or techniques associated with the Submissions for any purpose whatsoever, commercial or otherwise, using any form, media or technology now known or later developed, without providing any attribution or compensation to you or any other person, without any liability whatsoever, and free from any obligation of confidence or other duties on the part of Marksmen IT Ltd or its successors, assignees and licensees, and you agree, represent and warrant that all moral rights in the Submissions are waived in favour of Marksmen IT Ltd and its successors, assignees and licensees.

Your information

All information you provide through the Website, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, must be true, accurate, current and complete. Marksmen IT Ltd will rely on the information you provide. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, Marksmen IT Ltd or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 14 days of any change.

Personal information privacy

Marksmen IT Ltd collects, uses and discloses personal information in accordance with its Privacy Policy, which may be changed from time to time by Marksmen IT Ltd in its discretion without any notice or liability to you or any other person by making an amended Privacy Policy accessible through the Website. By accepting this Agreement, and each time you use the Website, you consent to the collection, use and disclosure of your personal information by Marksmen IT Ltd in accordance with the Privacy Policy as it then reads.

Other sites/resources

For your convenience, the Website may include links or references to other Internet sites or resources and businesses operated by other persons (collectively “Other Sites”). Other Sites are independent from Marksmen IT Ltd, and Marksmen IT Ltd has no responsibility or liability for or control over Other Sites, their business, goods, services, or content. Marksmen IT Ltd does not sponsor or endorse Other Sites or their business, goods, services, or content, unless expressly indicated in writing. Your use of Other Sites and your dealings with the owners or operators of Other Sites is at your own risk, and you will not make any claim against Marksmen IT Ltd arising from, connected with, or relating to your use of Other Sites or your dealings with the owners or operators of Other Sites. As between you and Marksmen IT Ltd, this Agreement, with all necessary modifications, applies to your access and use of any Other Sites and their business, goods, services and content.


Notwithstanding any other provision of this Agreement, Marksmen IT Ltd may in its discretion change, discontinue, modify, restrict, suspend or terminate the Website or any part of it without any notice or liability to you or any other person. Marksmen IT Ltd may in its discretion and for its convenience at any time immediately terminate, temporarily or permanently, this Agreement or your permission to access and use the Website without any notice or liability to you or any other person.

If this Agreement or your permission to access or use all or any part of the Website is terminated for any reason, then this Agreement and all other then-existing agreements between you and Marksmen IT Ltd will continue to apply and be binding upon you regarding your prior access to and use of the Website, and anything connected with, relating to or arising therefrom. 

Government law and dispute resolution

Consumers Guarantees Act: Your warranty is in addition to your rights under the Consumer Guarantees Act 1993. However, where you are purchasing for the purposes of a business, you agree that the terms of the Consumer Guarantees Act 1993 shall not apply. All warranties and conditions implied under any other statutes (including the Sale of Goods Act (1908) are expressly excluded from your warranty.

This Agreement, your access to and use of the Website, and all related matters are governed solely by the laws of New Zealand. Any dispute between you and Marksmen IT Ltd or any other person arising from, connected with or relating to the Website, this Agreement, or any related matters (collectively “Disputes”) will be resolved before the Courts of law in Auckland, and you hereby irrevocably submit and attorn to the original and exclusive jurisdiction of those courts in respect of all Disputes.

Other matters

If any provision of this Agreement is held to be invalid or unenforceable for any reason, then the provision will be deemed to be severed from this Agreement and the remaining provisions will continue in full force and effect. This Agreement enures to the benefit of and is binding upon each of Marksmen IT Ltd and its successors, assigns and related persons, and you and your heirs, executors, administrators, successors, permitted assigns and personal representatives. You may not assignees this Agreement or the rights and obligations under this Agreement. Marksmen IT Ltd may assign this Agreement and its rights and obligations under this Agreement without your consent. No consent or waiver by any party to or of any breach or default by any other party in its performance of its obligations under this Agreement will be: (a) deemed or construed to be a consent to or waiver of a continuing breach or default or any other breach or default of those or any other obligations of that party; or (b) effective unless in writing and signed by all parties.

The parties have expressly requested and required that this Agreement and all other related documents be drawn up in the English language.


Bank Account Details

Account Number: 01-0281-0676049-00
Account Name: Marksmen IT Ltd.
Cheques Payable to: Marksmen IT Ltd.

Order Acceptance

Currently, we accept orders only from the website, the office by Phone or by Email.
All quotes and proforma invoices can be generated on the website by putting the products in the shopping cart and clicking checkout.

Payment Terms

All payments must be received by us in our bank (cleared funds), before we can send the product(s). Currently we accept the following forms of Payments.

  • Direct Deposit or Bank Transfer
    A customer deposits the order total in a bank branch. All deposits or bank transfers should be accompanied by the “Order no.” (same as order no or tax invoice No.) as the Reference and additionally (if possible), purchaser’s Last Name. Otherwise, the payment cannot be acknowledged and products will not be sent. In such situations you must send us e-mail with your order details.
    Payment for Internet banking/Direct deposit orders must be made within 5 working days. If payment is not made within this time, the order will be cancelled and will need to be placed again.
  • POLi – Internet Banking
    Transactions are processed by Merco Ltd. An easy and convenient way to make payments fast. There is no service fee
  • Credit card via Stripe
    Transactions are processed by Stripe and incur an additional 3.0% service fee. The transaction can take up to 14 working days to clear.
    Transaction fees are non-refundable. For further details, please see www.stripe.com
  • PayPal
    Transactions are processed by PayPal and incur an additional 3.5% service fee.
    Transaction fees are non-refundable. For further details, please see www.paypal.com

Secure Payment Policy

All transactions are processed by their respective provider through encrypted channels. No payment details are recorded or stored by Marksmen IT Ltd. We also perform random security checks on orders and payments to protect our customers.

Delivery Terms

If products are in stock and if payment is identified as cleared funds in our bank account, Products are sent 1-2 days after receiving your payment.

Delivery usually needs 1-6 working days (indicative only) depending on your location. Please note that we do not have any control over the courier companies’ delivery times.